Frequently Asked Questions

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What payment methods do you accept?

We accept PayPal and Bank Transfer.

How do I know it’s safe to shop with you?

We take online security very seriously. The safeguarding of your privacy and confidentiality when using your payment details to purchase products over the Internet is of the utmost importance to us.

All payments are handled securely by our trusted payment partner and we never see any of sensitive payment details. All data is encrypted to ensure your transaction is handled safely.

Which countries do you deliver to?
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
  • Vatican City
How long does delivery take?

All orders ship from the Italy.

After payment our warehouse team will process your order within 4 business day (Monday – Friday).

Italy Shipping

Tracked = 2-3 business days

EU Shipping

Tracked = 5-10 business days

Rest of World Shipping

Tracked = up to 14 business days

My delivery is late, where is my order?

If you haven’t received your order within the expected delivery times above, please refer to your shipping confirmation email for more info.

Do I have to pay import duties or taxes? – (In the EU)

No, you don’t!

Do I have to pay import duties or taxes? – (outside the EU)

For dispatch to countries outside of the EU, VAT will not be charged. These packages may however be assessed for import or customs fees or local VAT, depending on the laws of the particular countries.

We’re not able to take responsibility for individual duties or local taxes. If in doubt, check with your local customs office for tax rates and import fees.

Due to legal reasons, we’re not able to mark orders as zero value or gifts for the intention of avoiding these fees.

How do I cancel my order?

To cancel your order or certain item(s) in your order please contact us here, stating your order number and the item(s) that you want to cancel.

Orders may be canceled and fully refunded ONLY prior to shipping.

How do I exchange my purchase?

To exchange an item please place a new order and contact us separately to return and refund the original.

Unfortunately, we do not offer exchanges so you must place a new order for the alternative size or product.

How long will it take to receive my refund?

Once we have received your returned item back, your refund will be processed by our team within 2-3 business days.

Depending on the payment method used you will receive your refund between 7-10 business days after it has been processed.

Where do I find my Order Number?

You can find your order number in your purchase order confirmation e-mail.

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